Chat
Best for account support and quick questions. Available through the platform.
Contact and Support
How can we help?
Whether you have a question about the platform, need help with your account, or want to talk to us about bringing VenturoPay to your business or organisation, you can reach us here.
Contact form
General enquiries, account questions and anything else.
Business enquiries
Sales, partnerships, white-label and organisational enquiries.
General enquiries
Questions about the platform, how it works, what is available in your region, or anything else.
Contact usBusiness and organisations
Interested in bringing VenturoPay to your business, organisation or membership base?
Talk to salesPartnerships and affiliates
Interested in referring customers, introducing businesses, or distributing VenturoPay?
Become a partnerIf something is urgent
Freeze your card. If your card is lost, stolen or compromised, freeze it from your wallet. It takes seconds.
Think your account has been compromised? Contact us through the form above or through the platform. We will investigate with the relevant regulated financial institution.
Your money, protected.
Funds are held with our licensed financial partners and kept separate from VenturoPay's own accounts. Your access, cards and data are protected with strong encryption, and you stay in control at every step.
Learn more about Trust & Security- Licensed financial partners
- Funds held separately
- You stay in control
Frequently Asked Questions
How do I contact VenturoPay?
Use the contact options on this page. Choose the category that best matches your enquiry. You can also reach us through chat on the platform.
How quickly will I get a response?
We aim to respond to all enquiries within a reasonable timeframe. Complex enquiries may take longer.
Can I speak to someone?
We offer chat support through the platform. If your enquiry requires further assistance, our team will follow up directly.
How do I freeze my card?
From your wallet, without contacting support.
Who holds my money?
VenturoPay does not hold your money. Funds are held and moved by regulated financial institutions. Which institution and jurisdiction applies depends on the product, your location and the services you use. Contact us if you need further information.